Saying “I’m Sorry”

by Kathleen Glavich, SND on August 8, 2012

in Blogs

The other day I explained to a postal clerk at the post office that a box I had mailed arrived empty. She curtly said, “There’s nothing you can do about it.” Period. Pursuing the matter, I spoke to an employee on the phone. Her first words were “I’m so sorry this happened to you.” What […]

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